FAQs

Placing an Order

1. Can I add to my order?

Yes, you can add to your order any time before the order is processed. Once that is done, you will need to contact us at sales@jewelpin.com to see what can be done about it. If your request is made after the order is processed, charges might be different.

2. Can I modify my order?

You can modify your order any time before it is processed. For further queries please contact sales@jewelpin.com.

3. How do I see the status of my order?

You can track the status of your order from your account page on the website. Once the order is shipped you can track it through the FedEx tracking number.

4. How long till I can cancel my order without being charged?

For any details about order cancellation once it has been processed, please contact us at sales@jewelpin.com.

5. What should I do if can’t find suitable products ?

If you don’t find something you like, you can go to the custom order section to let us know what kind of designs you’d like to see and our customer service will contact you to discuss further.

6. Can any of the silver designs be made in brass?

Yes, all the products shown in the silver gallery can be made in brass and vice versa.

7. Can any designs be made in gold?

Unfortunately we don’t offer that service as of now, but you can write to us at sales@jewelpin.com if you wish to get a product made in gold.

Split Pay

1. Which items qualify for split payments?

All items on our website have the option for split payment. So you can choose whether you want to split the payment 50-50 or make the full payment in one go.

2. How many payments will there be on split pay?

Split lets you divide your payment 50-50. So there will be two separate payments, one at the time of order and the other when the order is ready to be shipped.

3. How can I view/manage my split payments?

You can view your pending payments in by clicking on your name at the top right corner of the website and then clicking on orders.